Stainless Steel Leakproof Lunch Box

1. Shipping Overview

Welcome to Goldin Homewaare! We strive to provide prompt and reliable shipping for all your homeware needs. Our goal is to ensure that your order reaches you safely and in a timely manner.

2. Shipping Methods and Costs

Standard Shipping: Typically arrives within 5-7 business days. Shipping costs are calculated based on the weight of the package and the delivery location.

Express Shipping: Typically arrives within 2-3 business days. Available for an additional charge.

Cash on Delivery (COD): Available for select locations. Charges may apply.

3. Processing Time

Order Processing: Orders are processed within 1-2 business days from the time of placement. Processing times may vary during peak seasons or sale events.

Order Fulfillment: Once your order is processed, it will be shipped according to the selected shipping method.

4. Shipping Locations

We ship across India. If you have any questions about our shipping areas or require special shipping arrangements, please contact our customer service team.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can monitor the status of your delivery using this tracking information.

6. Shipping Delays

While we aim for prompt delivery, occasional delays may occur due to factors such as weather conditions, high order volumes, or logistical issues. We appreciate your patience and will keep you informed of any significant delays.

7. Shipping Issues

If your order encounters any issues, such as damage or loss during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

8. Address Accuracy

Please provide a complete and accurate shipping address when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

9. Shipping Charges

Shipping charges are calculated based on the weight of the items and the delivery location. The shipping cost will be displayed at checkout before you finalize your purchase.

10. Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team at support@goldinhomewaare.in or call us at +919873151975.

At Goldin, we strive to provide you with the highest quality products and a satisfying shopping experience. However, we understand that occasionally, issues may arise. Please review our return policy below to ensure a smooth and efficient process.

Eligibility for Return:

Returns are accepted only if there is a manufacturing defect with the product.
Returns will not be accepted if you simply do not like the product or if it does not meet your expectations.
Time Frame:

All return requests must be initiated within 7 days of receiving the product.
Returns initiated after this period will not be accepted under any circumstances.
Return Process:

To initiate a return, please contact our customer service team at support@goldinhomewaare.in or +919873151975 within the 7-day window.
Provide your order number, a detailed description of the defect, and, if possible, photographs of the issue.
Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and further instructions on how to return the item.

Condition of Returned Items:

All returned items must be in their original packaging and condition, including all accessories, manuals, and documentation.
Any items that are damaged due to improper use, wear and tear, or mishandling will not be accepted.
Refund Process:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping Costs:

If the return is approved due to a manufacturing defect, we will cover the cost of return shipping.
If the return is not approved, you will be responsible for any shipping costs incurred.
Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
Gift cards
Personalized or custom-made items
Items marked as final sale
Exchanges:

We do not offer direct exchanges. If you receive a defective item and wish to receive a replacement, please follow the return process to receive a refund and place a new order for the desired item.
We appreciate your understanding and cooperation. Our goal is to ensure that you are completely satisfied with your purchase and that any issues are resolved promptly and fairly.

For any questions or concerns, please contact our customer service team at support@goldinhomewaare.in or +919873151975.

Thank you for shopping with Goldin Homewaare.